How can we help?

Omwell gives you face-to-face video sessions with AI coaches who specialize in parenting and life. You describe what's going on, we match you with the right coach, and you talk it through on a live video call. Your coach keeps a private memory of your family, so every session picks up where the last one left off instead of starting over.

No. Every coach is an AI character we created. They are not real individuals, and no real person's likeness is used. We say this plainly because the relationship only works if it's honest, and if you ask a coach directly during a session whether they're AI, they'll tell you.

No. Omwell is wellness, parent, and life coaching. Our coaches do not diagnose conditions, do not discuss or recommend medication, do not treat mental illness, and are not a substitute for a licensed professional. If what you're carrying goes deeper than coaching can serve, your coach will say so and encourage you to see a licensed therapist. Many people do both.

No. Omwell is for adults, and your child is never the client. Coaches work with you on what you can control: your own reactions, words, and boundaries. They never assess, diagnose, or label your child. Accounts are for adults 18 and over.

Please reach a real person right now. Call or text 988 for the Suicide & Crisis Lifeline, text HOME to 741741 for the Crisis Text Line, or call 911 if you or someone else is in immediate danger. Omwell is not crisis care. Our intake screening and our coaches are both built to recognize crisis language and point you to these resources rather than trying to handle it alone.

Two lengths. A quick check-in runs 15 minutes and is meant for one specific thing, like a fight that just happened or a text you're about to send. A full session runs 30 minutes and gives you room to work through something properly. You choose which one to spend when you start a call.

A quiet spot, a modern browser, and permission to use your microphone. Camera is optional; your coach can see you if you'd like, but you can keep it off. Chrome, Firefox, Safari, and Edge all work on recent versions.

Your browser needs permission. Look for the microphone or lock icon in the address bar, allow access for the site, then reload the page and start again. If it still fails, check that no other app (Zoom, Meet, FaceTime) is holding the microphone, and try a different browser. If your session never connected, your credit was not used.

Sessions reconnect automatically if the connection hiccups, and the timer keeps your remaining time. If a session fails to connect at all, we don't charge the credit. If you lost real time and it wasn't your connection, contact us and we'll put the credit back.

Yes, any time. Press End session. You'll get a chance to add a note for your coach to remember, then a written summary of the session.

Yes. You can work with as many coaches as you like, and each keeps their own separate memory of your relationship with them. Nothing is shared between coaches. If you want a fresh start with someone new, just pick them from the catalog.

After each session, we distill the conversation into a private memory file for that coach: who's in your family, what you're working on, what you tried, and what to follow up on. Before your next call, that file is loaded back in, so your coach already knows your kid's name and what happened last time. The file is encrypted and belongs to you.

Yes. Your dashboard shows your session summaries and anything you've shared, and you can delete those. To erase a coach's memory of you entirely, or to delete your whole account and everything in it, contact us and we'll do it.

No. Each coach has a separate memory of you. What you tell one is not visible to another.

Photos and screenshots (JPEG, PNG, WebP) and plain text files, up to 8MB. A report card, a text thread with your kid, an email from school, a transcript. Your coach reads it, writes back with what they notice and what to do, and remembers it for your next session. PDFs aren't supported yet.

No. This is deliberate. Your coach reads the file in the moment and the original is never stored. We keep only their written response and a short note for your next session, both encrypted, and you can delete those from your dashboard any time.

If a coach sees something in a shared file suggesting your child may be at risk, they'll tell you plainly and point you to real help: 988, the Crisis Text Line, 911 if it's immediate, and your child's pediatrician or school counselor. That check runs before anything else. We would rather flag something that turns out to be nothing than miss something that mattered.

Quick check-ins (15 minutes) are $9 for one or $35 for five. Full sessions (30 minutes) are $19 for one or $79 for five. Most people end up on the Omwell Membership at $59 a month, which is 4 full sessions and 4 quick check-ins every month, and you can cancel it yourself at any time. Your first quick check-in is free when you create an account, and we don't ask for a card to claim it.

No. Sessions you've bought stay in your account until you use them. There's no subscription and no recurring charge.

No. You buy sessions when you want them. Nothing renews automatically and there's nothing to cancel.

Yes. If a session didn't work or didn't help, contact us and we'll refund it or return the credit. We'd rather do that than have you feel stuck with something that didn't serve you.

No, they're tracked separately. Your dashboard shows how many of each you have. A quick check-in credit can't be spent on a full session or the other way around.

Yes. Session summaries and your coach's memory of your family are encrypted at rest. Video calls run over encrypted connections. We don't sell your data and we don't use it to train AI models.

Nobody browses your conversations. A small number of items are reviewed by our team specifically for safety, meaning cases where the system flagged possible risk to you or your child. That review exists to make sure we didn't miss something serious.

Contact us and we'll delete your account, your coaches' memories of you, your session history, and anything you've shared. We'll confirm when it's done.

Self-serve password reset is coming shortly. For now, contact us and we'll get you back in.

Contact us and we'll update it. Your coaches will use the new name from your next session onward.

Email support@omwell.ai and a person will get back to you. For anything about billing, deletion, or a session that went wrong, that's the fastest route.