Refund Policy

The short version

If a session did not work, you should not have paid for it. Ask and we will refund it. We would rather give money back than have someone feel they were charged for a bad experience.

Unused credits

Unused credits are refundable in full within 30 days of purchase. Credits do not expire, so there is no rush to spend them.

A session that went wrong

If the connection failed, the coach was unusable, or the session ended early through no fault of yours, tell us and we will return the credit or refund the payment. You do not need to argue the case.

Sessions you used

Completed sessions are generally not refundable, because the coaching happened. If a completed session was genuinely not what was promised, write to us anyway and a person will read it.

How to ask

Through the help page, with the email on your account. Refunds go back to the original card through Stripe, usually within five to ten business days.