Safety & honesty
Omwell works because we're honest about what it is — and what it isn't.
We coach you, not your child
Omwell is for adults. Your child is never the client, is never on the call, and our coaches never assess, diagnose, or label them. We work with the one person in the house whose behavior you can actually change, which is you. Anything concerning your child's health, diagnosis, medication, or safety belongs with their pediatrician or a licensed child clinician, and your coach will say so plainly while continuing to support you alongside that care.
Omwell is coaching, not therapy
Our coaches are AI characters built on proven coaching and wellness frameworks (CBT-based skills, ACT, sports psychology, positive discipline). They do not diagnose conditions, prescribe or discuss medication, treat mental illness, or replace licensed professionals. If your needs go beyond coaching, your coach will say so and encourage you to see a licensed therapist.
If you're in crisis
Omwell is not crisis care. If you are thinking about harming yourself or someone else, or you're in an emergency, please reach a real person right now:
- 988 — Suicide & Crisis Lifeline. Call or text, free, 24/7.
- Text HOME to 741741 — Crisis Text Line.
- 911 — if you are in immediate danger.
Every coach is built to recognize crisis language and will always point you to these resources instead of trying to handle it alone. Our intake screening does the same.
Your privacy
Your session summaries and your coach's memory of your family are encrypted at rest (AES-256). Live video sessions run over encrypted connections. We don't sell your data and we don't use it to train anything. Your memory file exists for one purpose: so your coach can pick up where you left off.
When you share a file, we don't store it. A report card or a screenshot of your child's messages is read once, in the moment, and then the original is gone. We keep only your coach's written response and a short note for next time. You can delete those, your memory, and your history at any point.
Honest AI
Our coaches look, sound, and respond like people — that's what makes the experience work. But they will never pretend to be human if you ask. What's real is the attention, the frameworks, and the memory of your journey.